Shipping policy
Shipping Policy
Thank you for shopping with Poppy’s Patch! We take great care in packaging your order and aim to dispatch all purchases as quickly as possible.
This Shipping Policy explains how we process and deliver orders placed through www.poppyspatch.com.au.
1. Shipping Locations
We currently ship within Australia only.
At this time, we do not offer international shipping.
If we begin shipping internationally in the future, this policy will be updated accordingly.
2. Order Processing
Orders are processed during our normal business hours:
Monday to Friday
(excluding Northern Territory public holidays)
We aim to dispatch orders within 1–3 business days of receiving payment.
During busy periods such as sales, new fabric releases, holidays or special promotions, dispatch times may be longer.
If there is an unexpected delay with your order, we will contact you using the email address provided at checkout.
3. Shipping Methods
We use reputable Australian carriers, including Australia Post and other courier services, depending on the size, weight and destination of your order.
Available shipping options and costs are displayed during checkout.
Where available, tracking details will be emailed to you once your order has been dispatched.
4. Delivery Timeframes
Estimated delivery times begin once your order has been dispatched.
Typical delivery estimates are:
- Northern Territory: 2–7 business days
- Metropolitan Australia: 3–8 business days
- Regional and remote areas: 5–14 business days
These timeframes are estimates only and may vary due to factors outside our control.
5. Shipping Costs
Shipping costs are calculated automatically at checkout based on:
- parcel size;
- weight;
- delivery location; and
- selected shipping service.
Shipping prices may change from time to time without notice.
Any applicable free shipping promotions will be clearly advertised and may be subject to minimum order values or other conditions.
6. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).
Please allow up to 24 hours for tracking updates to appear.
7. Authority to Leave
Some carriers may leave parcels in a safe location if requested or permitted.
If you authorise your parcel to be left unattended, you accept responsibility for any loss, theft or damage occurring after delivery.
If you would prefer a signature on delivery, please select this option where available or contact us before your order is dispatched.
8. Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order.
If an incorrect address is supplied:
- additional shipping charges may apply;
- delivery may be delayed; or
- the parcel may be returned to us.
If an order is returned due to an incorrect address provided by the customer, the customer is responsible for any additional postage costs required to resend the parcel.
9. Lost or Delayed Parcels
If your parcel has not arrived within the expected delivery timeframe, please contact us.
We will assist by lodging an enquiry with the shipping carrier where appropriate.
While we will do everything reasonably possible to assist, delivery services are provided by independent carriers and delivery times cannot be guaranteed.
10. Damaged Parcels
If your parcel arrives visibly damaged:
- Take photographs of the parcel before opening it where possible.
- Photograph any damaged contents.
- Contact us within 7 days of delivery.
We will work with you to resolve the issue as quickly as possible.
Where required under Australian Consumer Law, we will provide an appropriate remedy.
11. Missing Items
If you believe an item is missing from your order, please notify us within 7 days of receiving your parcel.
We may ask for photographs of the packaging to assist with our investigation.
12. Fabric Orders
Fabric purchased by the metre is cut specifically for your order.
Where multiple units of the same fabric are purchased, we will make every reasonable effort to supply the fabric as one continuous piece.
Occasionally, this may not be possible due to manufacturer roll lengths or stock availability.
If this occurs, we will contact you before dispatch.
13. Combined Orders
Where possible, multiple orders placed close together may be combined into one shipment.
If combining orders results in lower shipping costs than originally charged, we may issue a partial shipping refund at our discretion.
14. Click & Collect
Where Click & Collect is available, you will receive an email advising when your order is ready.
Please do not attend for collection until you have received confirmation.
Orders should be collected within 30 days unless alternative arrangements have been made.
Identification may be requested when collecting your order.
15. Australian Consumer Law
Nothing in this Shipping Policy excludes or limits any rights you have under the Australian Consumer Law.
If your goods are lost, damaged or do not arrive as required under Australian Consumer Law, you may be entitled to a remedy.
16. Contact Us
If you have any questions regarding shipping, please contact us.
Poppy’s Patch Pty Ltd
ABN: 87 695 500 193
3/143 Coonawarra Road
Winnellie NT 0820
Phone: 0401 968 832
Email: hello@poppyspatch.com.au
Website: www.poppyspatch.com.au